VOX and COVID-19
published 19 Mar 2020

Dear Valued Customer,

The continued spread of COVID-19 nationally has necessitated precautionary measures from the government, most critical being the shutdown of schools. Many companies have chosen to allow employees to work from home as a result. This may have a negative impact on the ability of companies to offer technical support.

During this period, Vox is encouraging remote-only support to maintain the recommended practice of social distancing. Nevertheless, we do understand that IT infrastructure also resides on-site and may require the presence of a physical resource when remote remediation proves ineffective.

Vox has escalated the roll-out of special precautions to ensure that it remains fully operational and we can assure customers that:

  1. The following will continue to operate 24/7:
    1. Vox Service Centre
    2. Managed services and advanced desks
    3. Guardian Eye nerve centre
    4. Vox Core
  2. Installations and projects will continue with as little interruption as possible, subject to the enhanced safety policies we are implementing (*)
  3. Where possible, Vox will introduce remote and self-install options for customers

Vox Engineers will be equipped with masks, gloves and hand sanitiser (*) for onsite engagements. This is for both their protection as well as you and your employees. Without exception, Vox support are mandated to wear these while on customer premises.

Over the course of the next few days we will engage directly to understand the protocols you have put in place, so that we can continue to deliver the same levels of service as before.

For customers that have implemented off site work policies, we are pleased to offer the following support products on a short-term contract basis:

  1. Hardware as a service – laptop rentals
  2. Connectivity – FTTH, Mobile APN and LTE
  3. Vobi – low cost IP telephony using a mobile device
  4. Video conferencing using Microsoft Teams (O365 customers) or Vox Air
  5. Remote user support including AV and OS patching
  6. Remote offsite camera monitoring of vacant offices
  7. Migration of onsite servers to Cloud to allow remote support

Vox has also implemented the following internal policies:

  1. We are currently educating staff on best hygiene practice through an internal awareness campaign.
  2. Hand sanitiser is provided to all staff and is positioned at all entrances to the offices.
  3. Any staff who have reported any symptoms have been sent to the relevant healthcare facilities for immediate testing
  4. All non-essential travel has been suspended subject to the Board’s approval
  5. Many of our staff are already working from home and more will be doing so over the coming weeks.
  6. Most meetings are being held via Vox Air, Skype, Microsoft Teams, and Zoom.

Our priority is the continued safety of our staff, customers, as well as contractors; and we encourage clients to contact their Account Manager if there are any concerns. Any immediate issues can be reported to the support team who run on a 24/7 basis. Our contact number is 087 805 0500.

We thank you for your patience during this time, and we will be monitoring the situation closely.

Jacques du Toit


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Port Elizabeth
South Africa

+27 861 041 041