Dear Valued Customer,
The continued spread of COVID-19 nationally has necessitated precautionary
measures from the government, most critical being the shutdown of schools.
Many companies have chosen to allow employees to work from home as a
result. This may have a negative impact on the ability of companies to
offer technical support.
During this period, Vox is encouraging remote-only support to maintain the
recommended practice of social distancing. Nevertheless, we do understand
that IT infrastructure also resides on-site and may require the presence of
a physical resource when remote remediation proves ineffective.
has escalated the roll-out of special precautions to ensure that it remains
fully operational and we can assure customers that:
- The following will continue
to operate 24/7:
- Vox Service Centre
- Managed services and
- Guardian Eye nerve centre
- Vox Core
- Installations and projects
will continue with as little interruption as possible, subject to the
enhanced safety policies we are implementing (*)
- Where possible, Vox will
introduce remote and self-install options for customers
Vox Engineers will be equipped with masks, gloves and hand sanitiser (*)
for onsite engagements. This is for both their protection as well as you
and your employees. Without exception, Vox support are mandated to wear
these while on customer premises.
Over the course of the next few days we will engage directly to understand
the protocols you have put in place, so that we can continue to deliver the
same levels of service as before.
For customers that have implemented off site work policies, we are pleased
to offer the following support products on a short-term contract basis:
- Hardware as a service –
- Connectivity – FTTH, Mobile
APN and LTE
- Vobi – low cost IP
telephony using a mobile device
- Video conferencing using
Microsoft Teams (O365 customers) or Vox Air
- Remote user support
including AV and OS patching
- Remote offsite camera
monitoring of vacant offices
- Migration of onsite servers
to Cloud to allow remote support
Vox has also implemented the following internal policies:
- We are currently educating
staff on best hygiene practice through an internal awareness campaign.
- Hand sanitiser is provided
to all staff and is positioned at all entrances to the offices.
- Any staff who have reported
any symptoms have been sent to the relevant healthcare facilities for
- All non-essential travel
has been suspended subject to the Board’s approval
- Many of our staff are
already working from home and more will be doing so over the coming
- Most meetings are being
held via Vox Air, Skype, Microsoft Teams, and Zoom.
priority is the continued safety of our staff, customers, as well as
contractors; and we encourage clients to contact their Account Manager if
there are any concerns. Any immediate issues can be reported to the support
team who run on a 24/7 basis. Our contact number is 087 805 0500.
thank you for your patience during this time, and we will be monitoring the
Jacques du Toit